Overview

The latest version of ITIL® (IT Infrastructure Library v3) provides a detailed set of best practice for IT Service Management.  The library is published in five core books and covers a range of practices including Strategy, Planning, Operations, Service Level Management Service Continuity, Configuration Management, Release Management, Incident and Problem Management.

This foundation course introduces the Library as a whole, explaining aspects such as the framework and lifecycle while introducing the various elements.

About the workshop :

This course conforms to the ITIL^® V 3 Foundation Certificate in IT Service Management – Syllabus.  Candidates can expect to gain competencies in the following upon successful completion of the training and examination components related to this certification.

• Service Management as a practice

• Service Lifecycle

• Key Principles and Models

• Generic Concepts

• Selected Processes

• Selected Roles

• Selected Functions

• Technology and Architecture

• ITIL^® Exam Simulation

 * For detail Syllabus, please refer to outlines.

We have incorporated an ILX’s on-line cbt (eLearning) courseware to maximum participant’s chances of PASSING the ITIL V3 Foundation at FIRST attempt! This a Blended (instructor-led intersperse with Computer Based Courseware) intensive three-day course leading to the ITIL® Foundation V 3 examination which takes place on the final day.